Position Title: Technology Intern

Department: Technology

Reports To: Director of Technology

Summary

Assists technology department in general support of district school sites. As an intern,
you will be shadowing an experienced technician as you learn.

Duties and Responsibilities

• Answer help desk calls, initiate support ticket and provide support as necessary.
• Provides assistance for MS-Office suite (word, excel, access, power point and outlook).
• Provides basic assistance with wireless access.
• Provides basic assistance for voice over IP telephones.
• Provides basic support in the update of computer software and applications.
• Provides basic support for Chrome Books and associated applications
• Ensure computers labs are updated and functioning properly.
• Maintain required hours of Computer Based Training Syllabus.
• Completes other duties as assigned by supervisor.

Supervisory Responsibilities
None

Education and/or experience

• High school student.
• Basic computer experience helpful.
• Must have excellent customer service and time management skills.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-
on-one and small group situations to customers, clients, and other employees of the
organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and
to draw and interpret bar graphs.

Reasoning Ability

Ability to apply problem solving skills carry out detailed but uninvolved written or oral
instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.

Other Skills and Abilities

Understand and abide by technology security policies and procedures. Ability to develop
effective working relationships with students, staff, and the school community. Ability to
communicate clearly and concisely, both orally and in writing. Ability to perform duties
with awareness of all district requirements and Board of Education policies.

Physical Demands:

The physical demands described here are representative of those that must be met by
and employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is
occasionally required to walk; use hands/fingers to handle or feel objects, tools, or controls; reach with
hands/arms; and talk/hear. Ability to lift up to 50 lbs. (paper, computers, monitors, printers). Specific vision
abilities required by this job include close vision and the ability to adjust focus. Ability to withstand long
term use of display monitors. The employee is regularly required to meet deadlines with severe time
constraints and occasionally interact with the public and staff in addition to meeting multiple demands from
several people.

Work Environment:

The work environment characteristics described are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. The noise level may
or may not be quiet.

* - All BPS Positions are Subject to Funding